“The journey to a thousand miles begins with a single step.”
2020 was a year of uncertainties, but we took this as an opportunity to multiply capabilities and features for CareSmartz360 users. The entire year of 2020 was like a hurdle race, but it evolved, adapted, and performed up to the dynamics of the home care service industry.
Today, our home care software has become a go-to solution for private-duty care providers to benefit from a growing client base and for streamlining day-to-day business operations. CareSmartz360 transformed to accommodate needs based on situation and business processes.
With productivity-enhancing features and capabilities based on the needs of caregivers and service providers, the technology team behind CareSmartz360 is always striving to improvise and enhance the overall experience for its users.
In 2020, we added a bundle of new features and workflow improvements to CareSmartz360, embedding some of the most-requested functionalities and enhancements for caregivers, agencies, and clients. From UI improvements to comprehensive reporting, seamless scheduling & billing, EVV integrations, and custom payroll management. We have listed the key ones here that were introduced in 2020.
CareSmartz360 scheduling is intuitive and makes the complex process easier. It allows creating a schedule(s) in minutes with client details, time and duration of shifts, and caregiver tasks. To facilitate schedulers in fulfilling their unique demands and to empower them with the right tools, we enhanced the capabilities of CareSmartz360 with the following features and functional updates in 2020 –
CareSmartz360 is integrated with advanced capabilities for faster invoicing and billing. It can automatically identify issues by searching for potential errors. As a result, the agency will be saving time, reducing errors, and increasing efficiency. The billing module is designed to be flexible and adapt as per the changing needs of agencies, clients’ preferences, and reimbursement processes. In 2020, the following enhancements were done:
When a home care business has access to comprehensive reports to determine valuable insights and up-to-date financial data, it helps to make an informed decision and formulate growth-focus strategies. In CareSmartz360, reporting is a separate module that grabs data from agency-wide functions and processes. There were several user-requested customizations completed including:
CareSmartz360 users have a seat at the product development table, allowing us to personalize the software specific to their needs and future possibilities. Based on requests and suggestions, we delivered UI and UX experiences to the users while rolling out system updates and new features.
EVV, a federal mandate, verifies and provides proof of service delivery, and receives claim reimbursements. To help agency owners in recording proof of service delivery and getting it submitted electronically for Medicaid, CareSmartz360 was integrated with several individual state system in 2020, allowing agencies to use CareSmartz360 as an EVV compliant home care software to bill for Medicaid benefits in the following states:
An example of Caresmartz’s proactive approach and support to home care businesses during the Covid-19 outbreak, a “Pre-Screening” module was added in the CareSmartz360 mobile app. It is a questionnaire that is required to be answered before starting a shift to analyze and protect caregivers and clients against COVID-19 exposure.
The caregiver mobile app comes in handy when an in-home care provider is out in the field, moving from one place to another, for care delivery. After receiving feedback from users, the app was updated with several caregiver-friendly utilities and features from time-to-time:
CareSmartz360 for home care agencies is integrated with advanced scheduling and organizing tools assisting caregivers to perform their duties with maximum operational efficiency. Several capability enhancements were completed in the Caregiver Portal.
We are still not finished. We have planned to embed a host of new features in 2021.
CareSmartz360 has evolved based on the feedback and requests from agencies, caregivers, and industry experts. It is our constant endeavor to bring in new features and enhancements, according to the dynamic needs of home care businesses and customers.
Visit caresmartz360 software update and keep watching this space to stay updated with the forthcoming CareSmartz360 software releases and updates.
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