Payroll processes optimized
Boost in paperless process efficiency
Operational efficiency achieved
Mathiew Newport, CEO of True Companion Care, was facing challenges in managing his home care agency efficiently. He struggled with managing schedules, payroll, and billing, which took away time that could be spent on caregiving and building client relationships.
He needed comprehensive and robust software that could help him scale his business, streamline operations, and focus on client care.
CareSmartz360 provided the solution he was looking for, offering a scalable, intuitive, and easy-to-implement platform with world-class support. Mathiew was able to manage his company from anywhere, allocate his time more effectively, and foster a leaner, more agile organization.
The platform’s continuous updates and excellent customer support also helped his staff optimize their time and improve overall efficiency.
“CareSmartz360 customer support has been fantastic, they make sure our issues get resolved on time, every time.”
CEO, True Companion Care
The primary hurdle Mathiew faced was finding a one-stop software that could streamline their operations. The agency struggled with managing schedules, payroll, and billing, which consumed significant time and resources.
They needed a software partner who could provide a seamless onboarding process and ongoing prompt support—one that was timely, professional, and provided end-to-end solutions to their operational issues.
Mathiew sought a platform that would help them manage their company from virtually anywhere, providing flexibility and scalability. Also, he wanted software that would reduce the time taken carrying out administrative tasks, to invest the time saved on caregiving and client care.
These challenges hindered the agency’s ability to expand its operations and provide the best possible care to its clients.
The AI-powered, cloud-based software helped the agency grow its business by providing a scalable platform that adapts to growing demands while increasing efficiency, reducing costs, and improving client satisfaction.
The client support team ensured that the agency staff’s issues were resolved promptly and efficiently, providing timely and professional assistance whenever needed.
The centralized platform allowed agency administrators to access and manage client information, scheduling, billing, and reporting, from anywhere, on any device, at any time.
The system integrates with several third-party platforms for seamless payroll processing and generates accurate invoices and claims, minimizing the risk of billing errors and ensuring timely reimbursement.
The platform’s automated workflows improved productivity, communication, and compliance through features like streamlined timesheets, detailed notes, and EVV. Regular updates and new tool additions further enhanced efficiency.
Our platform automated routine tasks and workflows, such as scheduling, billing, and reporting, and provided real-time visibility into operations, enabling staff to make informed decisions and respond quickly to issues.
The platform’s automation and streamlining of administrative tasks — scheduling, time tracking, billing, and reporting — contribute to a 50% reduction in administrative workload.
The cloud-based platform enables True Companion Care to manage 80% of its operations, access client data, and perform various tasks from anywhere, at any time.
By digitalizing client management, scheduling, timesheets, and billing, CareSmartz360 has reduced reliance on paper documents by 90%.
“I’m happy with my decision to go with CareSmartz360, and we cannot thank them enough for allowing us to expand our home care offerings in the marketplace. I would certainly recommend CareSmartz360 to any and all home care agencies.”
Our users reported 95% customer satisfaction in 2023. Schedule a personal walkthrough to see CareSmartz360 in action.
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