Managing and improving client satisfaction just got easier. CareSmartz360 has partnered with Activated Insights (formerly Home Care Pulse) for agencies to seamlessly incorporate feedback, deliver effective care, and enhance client satisfaction.
It is a sprint towards happier clients, better-equipped caregivers, and a stellar home care reputation for growing and established home care agencies. How?
All client, admin, and caregiver data is now automatically synced from our platform into Activated Insights in a single click. With this functionality, watch your to-do list shrink faster than a genie’s wish.
No more juggling multiple platforms, as your data will be at your fingertips. Finally, you can streamline your workflow and focus on what matters most: providing excellent care.
Client or caregiver feedback is captured within CareSmartz360, with follow-up questions and optional custom options for granular insights. It will help agencies better understand their experiences and preferences.
In fact, this information can improve the quality of care provided and tailor services to individual needs.
As CareSmartz360 automatically populates Activated Insights surveys, clients can give feedback more effortlessly, increasing participation. And more participation means a wider database to get a clearer view of caregiver performance.
Accordingly, agencies can tailor caregiver training needs and ensure that all client care needs are being adequately met.
Lo and behold! Agencies can now just swoosh right into care delivery excellence. That’s the power of real-time insights.
Now, you must be wondering, what exactly is the process that corresponds to this integration? Here’s how it goes:
CareSmartz360 is like the ultimate matchmaker! It automatically sends all the right client and caregiver data over to Activated Insights, where personalized surveys or invites get kicked off in a snap—no extra clicks needed!
The best part? Clients and caregivers can complete those surveys right inside CareSmartz360. It’s like everything’s under one cozy digital roof.
Plus, agencies get real-time feedback reports from Activated Insights, making it a breeze to spot satisfaction issues and keep everyone smiling. All in a day’s work, right?
In the world of home care, time is precious, and our home care software just gave you some of it back! With the CareSmartz360 and Activated Insights integration, it’s like having a personal assistant who syncs, surveys, and gathers all the feedback you need—without breaking a sweat.
Now, you can leave platform-hopping behind and spend more time where it really counts: delivering top-notch care.
So go ahead, let the data do the heavy lifting. Sit back, relax, and watch as satisfaction skyrockets and your agency’s reputation shines.
Because with CareSmartz360, care delivery just got a whole lot smarter.
Watch this webinar to unlock new possibilities for your agency! Hosted by Ruby Mehta, VP of Sales at Caresmartz, and Wendy St. Hilaire, Director of Strategic Partnerships at Activated Insights, in this session, we delve into the transformative power of training & experience management (TXM) to optimize your agency’s performance.
The expert speakers shared insights on:
Don’t miss this opportunity to gain the knowledge you need to build a high-performing, engaged workforce.
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Our users reported 95% customer satisfaction in 2023. Schedule a personal walkthrough to see CareSmartz360 in action.
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