We are exhibiting at Bring Care Home Conference - Join Us
We are exhibiting at Bring Care Home Conference - Join Us
In home care, success hinges on a delicate dance between empathy and execution. You’re not just running a business, you’re providing a lifeline to folks who need a kind hand and a patient ear.
Matching the right caregiver to each client’s personality and needs is the cornerstone of everything. This means meticulous screening, in-depth interviews, and making sure you crystallize what each client requires.
But a well-oiled operation is just as crucial. Scheduling has to be like clockwork, with caregivers arriving on time and fully prepped. Payroll, billing, and staying on the right side of regulations – all that needs a steady hand.
Technology’s our secret weapon here, keeping schedules smooth, communication flowing, and records organized. The bottom line? Running a home care business that shines is all about building trust.
Trust with the clients who rely on our care, the caregivers who are the backbone of our service, and the families who just want peace of mind. That’s the magic formula.
To shed some light on the same, we interviewed an industry expert to bring her perspective on skillfully running a home care business.
Who Did We Interview?
Esther Iwunze is the vice president at Yes To Home Care and has also worked as a nurse with over 19 years of experience specializing in geriatric care. Yes to Home Care aims to provide the highest quality home health care services available to enhance the health and well-being of their clients and their clients’ families.
Esther is a seasoned pro in home health care and stops at nothing to deliver the best care possible.
Let us now delve into what she has to say about skillfully running a home care business:
As a nurse with over 19 years of experience specializing in geriatric care, I frequently encountered patients struggling with disabilities and functional impairments. Many of them felt isolated and depressed, longing for companionship but reluctant to live in a nursing home.
Recognizing this need for compassionate, personalized care, I left my traditional nursing job to embark on a new path as an entrepreneur. Together with my husband and business partner, we established “Yes to Home Care,” an in-home care agency dedicated to providing solutions for the multifaceted challenges seniors face.
We are deeply committed to offering affordable care that addresses physical, mental, and emotional needs. At Yes to Home Care, we go above and beyond in hiring and training our caregivers, including specialized dementia care, to ensure our clients receive the highest quality support.
Caregiver turnover: This is a significant industry-wide challenge. Research points to several contributing factors-
We use RingCentral. It helps us manage communication across the board with clients, employees, families.
Increased Medicaid reimbursement rates: Research consistently shows that inadequate Medicaid reimbursement is a major obstacle for home care agencies. Advocating for increased rates would make it easier to offer competitive wages, invest in caregiver training, and provide higher quality care.
We have successfully created a strong network of partnerships, demonstrating a proactive approach to building community support and positioned as a resource.
Esther Iwunze emphasizes the importance of empathy, efficiency, and trust in skillfully running a home care business. Recognizing clients’ emotional and social needs, maintaining a well-structured operation, and building trust with clients, caregivers, and families are key.
The interview explores challenges in the industry, such as caregiver turnover and Medicaid reimbursement issues, and highlights the role of technology.
Esther also discusses the significance of community partnerships and emergency preparedness. Her practical advice and real-world examples provide a comprehensive view of the home care business.
Our users reported 95% customer satisfaction in 2023. Schedule a personal walkthrough to see CareSmartz360 in action.