360° software security that helps you scale

We guarantee 24/7 software uptime. However, in the rare event that our software experiences downtime, we have a dedicated team of technical experts who work swiftly to resolve the issue and minimize disruption to our users. Our first priority is to identify the root cause of the downtime through thorough troubleshooting and diagnostics. We then implement a targeted solution to restore service as quickly as possible.

We implement multi-factor authentication (MFA) to verify your identity, requiring a combination of passwords, security questions, and temporary codes sent to your registered devices.

If you have any security concerns or discover potential vulnerabilities within our software, we encourage you to report them promptly. You can reach out to our dedicated security team via email at support@caresmartz360.com. We take all reports seriously and will investigate any issues thoroughly to ensure the continued security and integrity of our software.

In the rare event of a data breach, our dedicated Incident Response Team is ready to take immediate action. We have established protocols for detecting, reporting, and responding to security breaches, including timely notifications to affected users and relevant regulatory authorities. In the event of a disaster, we can recover data from backups that are at most 15 minutes old, minimizing potential data loss to a level that is substantially manageable.

Yes, CareSmartz360 is designed with seamless integration capabilities to work harmoniously with existing systems, ensuring smooth data exchange and interoperability. It securely shares data with other software platforms commonly used in the home care industry. So, essential information flows seamlessly between systems, enhancing operational efficiency and streamlining workflows for your home care agency.

The ISO 27001 certification warrants that we have implemented an information security management system (ISMS) that complies with the standards set by ISO/IEC 27001. This includes comprehensive measures to manage and protect sensitive information assets, mitigate security risks, ensure confidentiality, integrity, and availability of data, and continuously improve CareSmartz360's information security status.

Yes. All stored data is encrypted using AES-256 to safeguard the information against unauthorized access. This includes patient records, financial data, and other sensitive data.